Do You Have A Performance Improvement Department Or Training Department?
Just a few years ago, an organization's competitive advantage was measured in terms of physical capital. Today, organizations with the best talent, ability to access information, and ongoing performance improvement programs have the best opportunity for success.
This has shifted interest toward measuring performance improvement instead of just training. For example, when British Petroleum, a major international oil company, used performance improvement methods they increased their profits by $30 million per oil well. In the past, when drilling workers would discover new process that improved efficiency that information was never shared beyond the single drilling team. British Petroleum took all the tacit knowledge found amongst the different drilling teams and created a culture of shared knowledge and performance improvement measurements.
Demand for performance improvement is increasing exponentially and many organizations are now renaming their training departments and holding trainers responsible for performance improvement results. Below are best practices in getting higher productivity for the training dollars.
Performance Improvement Strategies Used by Top Organizations are to: