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Junior Technical Support

Richmond hill, Ontario  - Permanent



Job Description

An innovative tech company that is launching their Crypto division: A company backed with many years of success in many different sectors: Digitial, Media, Health, Finance, Real estate, etc.


Position Responsibilities:

Provide first level phone support, respond to emails, voice mails, and deskside assistance
Act as the single point of contact to resolve end-user incidents and service requests
Prioritizing and managing incidents, request and emails and other day to day tasks.
Configure, install, maintain, and troubleshoot desktop issues related to hardware, software, and peripherals.
Manage user accounts and permissions, setup email accounts and network shared folders.
Log all incidents and end-user requests, identify recurring problems, and provide necessary workarounds, fixes, and resolutions.
Assist with maintaining Incident and End User Request Management process.
Perform other duties as assigned within the scope of the position.
Occasional participation in project/assignment work may be required.
Knowledge, Skills, and Abilities Required:


Must Have Skills:

Excellent phone skills and deskside etiquette.
Post-Secondary Education in IT related field a definite asset
Minimum of 1-3 years of technical support experience in Windows environments
Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals).
Hands-On experience with Windows XP, Windows 7/8, Microsoft Office 2010 and other business applications and tools.
Working experience in Active Directory/LDAP user and Exchange account administration.
Basic knowledge of networking, cabling, LAN technologies, NICs in order to troubleshoot connectivity issues.
Knowledge of network and multi-function printers.
Aptitude for learning software quickly with minimal instruction.
Ability to work well in a team environment.
Strong communication and customer service skills


Details:
Starting: ASAP
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