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Sr. UX Manager

Toronto,Ontario -Permanent

Job Description

Our client is seeking a passionate and focused UX Design leader who can solve complex problems from diverse perspectives, contexts, and research inputs while applying informed views and tastes.

The Design Lead is tasked not only with redesigning but reimagining customer experiences while guiding other members of the design team to do likewise. The person will drive the design process spanning from synthesizing insights to visualizing ideas, as well as, thread design and business thinking together to deliver inventive, durable and thoughtful solutions from concept to launch.


- Work closely with Product Management, Operations, Physical Auction, Simulcast, Marketing, and various groups across the business to conceive ideas and solutions that meet user needs and best practices, while balancing business and technical requirements.
- Help be a conduit between the business and our customers.
- Apply conceptual thinking to create desirable and feasible multi-platform digital solutions, combining user needs, business goals and technical realities.
- Utilize best practices (known and emerging) to define and implement design criteria.
- Lead user research and testing, develop customer models personas, activity models, etc.; mapping customer journeys, develop service blueprints to direct team output.
- Work closely with business partners and User Experience peers to define research roadmaps and lead execution of research.
- Collect and analyze user behavior through server logs, online experiments (A/B testing), benchmark studies, lab studies, and surveys.
- Work with designers, product managers, engineers, and research managers to prioritize research opportunities in a fast-paced, rapidly changing environment.
- Understand and incorporate complex technical and business requirements into research.
- Advocate research findings to diverse audience through written reports and oral presentations.
- Manage a team of UX developers, researchers and graphic artists.
- Develop UX design processes and guidelines for our products, ensuring best practices are followed across the UX design team.
- Create and maintain detailed user-interface specifications and design patterns, and style guides.
- Contribute to project scoping and sizing efforts to inform project timelines and ensure on-time delivery, supply task breakdowns and estimated sizes, facilitate prioritization and ongoing planning as changes arise.
- Present and review design work with cross-functional value streams and business stakeholders, ensuring all recommendations are technically sound and feasible.
- Apply user-centered design methodologies to ensure ideas are based on customer needs.
- Deliver digital experiences that are well-informed, user-focused, and intuitive, working closely with business stakeholders, peers, customers and/or developers from inception through implementation.
- Use a variety of methods to convey ideas and concepts (e.g. storyboards, wireframes, prototypes, etc.)
- Communicate research finding, conceptual ideas, detailed design, and design rationale both verbally and visually.
- Use narration and storytelling skills to bring product ideas of life.
- Lead team members in constructing quick interactive prototypes with initial low fidelity visual designs that illustrate the UX/UI design that present a realistic feel of the intended experience.
- Manage and oversee the delivery of a range of projects, defining project scope, goals, and deliverables in collaboration with key stakeholders.
- Work closely with development teams to ensure that design specifications are implemented.
Perform task analysis and define the User Interface Design through information architecture, wireframes and user flows and validate it through usability testing.
- Inspire innovative approaches to design, using creative facilitation techniques and taking the lead in internal company workshops, concept/design sprints, and external design events.

Must Have Skills:

Education: BA/BS degree in Human-Computer Interaction, Cognitive Science, Anthropology, or related field.

Required Experience:

- At least 8 years of professional experience as UX Strategist or UX Architect on high profile projects involving international, remote teams. These projects have involved research, design, IA, wireframing, whiteboarding, user/task flow, rapid prototyping to capture data-driven user interaction, functionality and experience.
- Must be a self-starter with minimal oversight.
- A clear understanding of diverse markets with the ability to communicate the balance of user needs, business objectives, and technology constraints to key stakeholders.
- Possess strong stakeholder management, facilitation, communication and presentation skills.
- Experience working on large scale (75,000+ users) B2B facing web sites.
- Demonstrated success working on large and complex digital projects.
- Ability to establish and maintain strong and effective working relationships.
- Experience with remote usability testing tools, such as Keynote or UserZoom.
- Experience auditing sites/apps, building personas, conducting interviews & surveys, authoring and presenting user flows, process diagrams, developing information architecture, content matrices, and feature matrices.
- Experience leading designers and other members of a cross-functional team within a Lean/SAFe environment working with product owners, designers, and developers.
- Experience with mobile-first product design.
- A portfolio that demonstrates experience designing modern UIs and interactions. We are interested in design solutions, not design artifacts.
- Keeps abreast of digital landscape, including annual expos, competitive studies in UX, targeted competitive analysis, industry trends and digital developments in other market segments.
- Lead, through Agile methodologies, collaborative efforts through all phases of the system development life cycle (SDLC), including requirements gathering and tactical user experience activities.
- Oversees delivery and quality of UX requirements, user stories and other artifacts works with business analyst and user experience staff, and Product Management, to evolve artifacts.
- Knowledge of web-based technologies and their impact on the feasibility of design solutions.
- Experience working with front and back-end developers to utilize latest technologies and create intuitive and beautiful user experiences.
- A firm understanding and demonstration of information architecture principles.
- Familiarity with current design development tools which includes use of Adobe CS, Sketch, OmniGraffle as well as good experience with MS Office.
- Excellent knowledge of rapid prototyping with tools such as XD, Zeplin, Adobe CC, Sketch, Axure, UXPin, Invision or Flinto.
- Willingness to travel as needed minimally 20%. Depending upon office location could be as high as 50%.

Starting: ASAP
Travel: 25-50%
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